All applications fail for various reasons, these failures make the application it stops or doesn’t work normally. Messenger is no exception, this app may also have bugs, but these can be easily fixed.
What should we do when Messenger stops on our devices?
When Messenger is stopped, it is best to fix any possible bugs that have disrupted the normal application process, otherwise the bug may persist and affects application data and your Messenger account.
Restart the device
If the Messenger app has stopped at nothing and the mobile has stopped, it is best to restart it; This allows the phone to continue working normally and the application to stop working, after restarting the phone, try entering Messenger again, and if the error persists, hit it. fix the problem directly in the application.
Clear the cache
The folder containing files that are stored in the cache and stored as the application is used is not visible; cache may affect the operation of the application and the performance of the mobile, it is best to delete these file types.
To clear the Messenger cache, you must enter the application information through the settings or by holding down the Messenger icon until you access the information; In the ‘storage’ section you will see the ‘cache’ option and the ‘clear cache’ option. this will improve the operation of the application.
The cache also takes up space in mobile memory, so deleting these files is also useful for freeing up space; each time you clear an application’s cache, make sure they are cache files and not application information, because you can delete important data such as your account data.
Uninstall and reinstall the application
Messenger errors may be due to an issue in the app, you can uninstall the app and reinstall it to work again, this time without any files saved during the previous operation.
Through the Messenger uninstall settings you can enter the application information and select the ‘uninstall’ option, you can also do this by clicking on the application icon and entering its information to uninstall.
When you want to reinstall the app, go to the Play Store and put it in the ‘Messenger’ search engine, after finding the app, continue reinstalling it and test it this time for errors in its operation.
Sometimes the application does not require uninstallation and reinstallation; rather update the app to the latest version. You can update Messenger by searching the Play Store and clicking on the ‘update’ option to be the latest version and that the application runs smoothly.
How can I report a problem with the operation of Messenger?
If the Messenger issue is not resolved, try the app and your mobile device in a variety of ways, but you can go and report the problem you are presenting in the app. Messenger servers present you with a solution.
From the application
You can report the problem via Messenger by logging into the app and entering the settings by clicking on the icon in the upper right corner, go to ‘account and help’ to select the option ‘report a problem ‘.
The ‘Report a problem’ option allows you to write a message where you need it explain the error in your Messenger application, you can add an image of the error you submitted and then send it by clicking the arrow icon in the upper right corner.
With the website
Reports can also be made from the Messenger website, if you are on Facebook Messenger on your computer, log in to your Facebook account and open chats; click on the three dots at the top right of the chat window and select from the list of options’report a problem‘.
You need to write a message explaining the problem you are having with the operation of the application, it should be emphasized that this service is for you only. report Messenger malfunctions, if you want to complain about the lack of a user there is no way to do that.
The messenger support service It also provides you with options for troubleshooting your Messenger. The reports submitted are read and considered improvements to future applications, you don’t always get an immediate response, so it’s best to try to resolve the issue from your mobile or app.